Confessions of an Account Executive - Bright Blue Day
Culture

Confessions of an Account Executive

I have officially been an Account Executive at Bright Blue Day for a total of two months and what a rollercoaster it has been. I have already learnt so much even in just the short space of time I’ve been here and the one thing that I’ve discovered is that no day is the same.

So here’s a short synopsis in the day of a life as a Visa Account Executive

First thing I do when I get into the office after having a quick catch up with the client services team is fire up my laptop and read my emails. When working with 34 markets across Europe one can expect that looking through the mailbox can be demanding. No matter how many emails you reply to the requests keep coming in pretty fast.

Through all of the deadlines and pressures I’ve managed to learn how to prioritise and also learn what works for me. I started off by feeling so overwhelmed by the sheer amount of emails coming through but now because I know what projects are going on and what each market is like and I can then adjust myself accordingly. I’m not saying I get it right all the time I still miss emails but I’ve learnt to apologise pick it up quickly for that client.

Which brings me on to the next part of my job…

As part of the client service team, I’m part of planning campaigns and creating project plans. This also comes with a few admin tasks such as cost estimates and invoicing which is surprisingly therapeutic. Most importantly through we are the clients first point of call when they have a new project or if they want something updated.

What I love about being part of Client Services is how people focused it is. It’s all about building relationships and delivering great work in order to make sure the client is pleased is a huge bonus. This looks like jumping on a five minute Skype call just to reassure the client that everything is ok, or going up to London for a face to face meeting to kick off a new project or just catch up on everything Visa. No matter what I’m doing I know that it will be worth it in the end.

I have been given the freedom to try and fail as one day a week I’m left in charge of all things Visa Markets. I remember being told this and thinking there was no way on earth that would work out well, let’s just say it took a few stumbles before I started walking and now I’m running with it. My morning could begin with supporting various markets with website updates and then by the afternoon I’m on a call discussing a major campaign that a particular market are planning to run in their country.

All of this would not be possible though without the amazing support I have received from my colleagues. From the moment I stepped into the office it felt like being welcomed into a family. There is no question too stupid and when you’re feeling the pressure there is always someone there to remind you to have a laugh because it will be ok. We all work incredibly hard individually but also together and that combination is what makes our agency one of the best places to work. We celebrate, we cry, we panic but we do it all as a team.

Ultimately when I leave the office at the end of the day I’m grateful for the opportunity to work alongside such a talented team, I’m grateful for developers, creatives and planners that go above and beyond to meet the clients needs. This is the first time I’ve ever worked for an agency and I can honestly say even though it’s challenging, I love it!