We're looking for an Account Manager / Senior Account Manager to join our Client Services team, working on our principal account for one of the world's leading financial services brands.

You'll manage complex digital marketing projects for one of the world's leading financial services brands, building trusted client relationships and working with strategy, creative, production and development teams to deliver exceptional work.

Key Responsibilities

• Act as the day-to-day client lead across one of our principal accounts, building trusted relationships with multiple stakeholders.
• Manage the end-to-end delivery of digital marketing and web projects, from briefing through to launch.
• Coordinate multidisciplinary teams across strategy, creative, UX, content, production and development.
• Keep projects on track by managing scope, timelines, budgets, quality and risks.
• Translate client objectives into clear, actionable briefs that set teams up for success.
• Communicate proactively, managing expectations and ensuring clients and internal teams remain aligned throughout delivery.
• Balance multiple projects and priorities while maintaining exceptional attention to detail.
• Identify opportunities to add value, strengthen client relationships and support the continued growth of the account.
• Contribute to the commercial success of the account through effective planning, forecasting and project management.

What We're Looking For

• Previous agency experience of at least 2 years in an Account Manager or Senior Account Manager role.
• Experience delivering digital marketing and web projects from brief to launch.
• Strong client relationship and stakeholder management skills, with the confidence to build trust and challenge constructively where needed.
• Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously.
• Experience working with multidisciplinary teams across strategy, creative, content, production and development.
• A proactive, solutions-focused mindset, with excellent communication skills and exceptional attention to detail.
• Commercial awareness and a desire to identify opportunities that add value for clients and the agency.
• Comfortable working in a fast-paced, embedded client environment where priorities can evolve quickly.
• Full right to work in the UK.

The Offer

• Opportunity to work with a globally recognised financial services brand.
• Exposure to large-scale digital programmes across international markets.
• Collaborative, ambitious agency culture.
• Great progression path with ongoing training and professional development.
• 20 days holiday plus bank holidays, increasing with service.
• Enhanced maternity, paternity and compassionate leave.
• On-site parking.
• Regular team socials and events.

Location: Bournemouth (full-time office based)

Start Date: August 2026

This is a unique opportunity to take ownership within a flagship account and to build a long-term career in b2b digital marketing - with a team that believes in doing great work, supporting each other, and moving fast without the fluff.

We’d love to hear from you.

We’re looking for someone who shares our excitement for what’s next.

Not someone who thinks AI replaces creativity.

Someone who knows it amplifies it.

About bbd

We’ve been creating award-winning B2B work for over 60 years. Today, we’re building on that legacy by integrating AI into the way we think, create and deliver – not because it’s fashionable, but because we believe it helps us produce better work.

We partner with some of the world’s biggest brands across technology, cyber security, finance and insurance, creating campaigns, content and digital experiences that make complex businesses impossible to ignore.

The Role

We’re looking for an experienced Creative who combines strong conceptual thinking with a genuine passion for AI-enabled creativity.

You’ll work alongside strategists, writers, designers and motion creatives to develop ideas that solve real business problems. AI should already be part of how you explore, prototype and craft your work – but you’ll also know when great thinking, taste and human judgement matter most.

This is an opportunity to help shape not only the work we produce, but how creativity evolves inside the agency.

What you’ll do

• Develop creative ideas across integrated campaigns, digital, social and content.
• Use AI tools to explore concepts, accelerate ideation and enhance creative execution.
• Work collaboratively with copywriters, designers, strategists and developers from brief through to delivery.
• Create presentations, prototypes and campaign assets that inspire both clients and colleagues.
• Stay curious about emerging AI tools and creative workflows, sharing useful discoveries with the wider team.
• Contribute to pitches, innovation projects and new ways of working across the agency.
• Build trusted relationships with clients through confidence, curiosity and great creative thinking.

About you

You’ll ideally have three or more years’ experience at middleweight level in a creative agency – and a portfolio that demonstrates strong ideas and excellent craft.

You’ll also have:

• A genuine interest in how AI is changing creativity and the motivation to keep learning.
• Practical experience using generative AI tools as part of your creative process.
• Strong conceptual thinking: You start with ideas, not prompts.
• Great visual taste and attention to detail.
• Confidence using Adobe Creative Suite, Figma and other creative software to refine and finish work.
• Excellent communication and presentation skills.
• A collaborative mindset and the confidence to challenge ideas – including your own.

We’d love it if you also have

• Experience across B2B brands or complex products.
• Motion, animation or video generation experience.
• Prompting, workflow automation or experimentation with emerging creative tools.
• A habit of testing new approaches and sharing what works with others.

Why join bbd?

We’re not looking to bolt AI onto the end of our creative process.

We’re redesigning how an agency works.

You’ll have access to leading AI tools, a team that genuinely wants to experiment, and clients who trust us to bring fresh thinking.

You’ll work alongside strategists, creatives, developers and motion specialists who care deeply about great ideas and great craft.

The creatives who thrive here are the curious ones. They know how to connect ideas, people, AI tools, technology and human insight into work that's smarter, more original and more effective. They’re orchestrators as well as creators.

If you’re excited about creating work that couldn’t have existed a year ago – and helping shape what creative agencies look like over the next decade – we’d love to hear from you.

Please send us your CV, portfolio and a short note telling us why you’re interested in joining bbd.

Global Payments Client 

We're looking for an ambitious Account Executive to join our Client Services team, working on our principal account for one of the world's leading financial services brands and demonstrate energy and effort in everything they do.

This is an entry-level opportunity, ideal for someone early in their career who's keen to learn. You'll support our Client Leads and Production Director across day-to-day account management, and specifically take a hands-on lead on our winner fulfilment programme — managing the delivery of prizes and rewards for the client's competition winners.

Key Responsibilities

• Support the account team with day-to-day account management, including forecasting, timing plans and cost tracking
• Support senior team members in studio briefings and brainstorming sessions
• Quality control all work before it goes to the client
• Produce speedy, accurate meeting notes, status reports and follow-ups
• Research the client and industry, creating internal documents where useful to the team
• Manage the end-to-end fulfilment of competition prizes and holiday packages
• Contact winners by phone, email and, where appropriate, text message, guiding them through the prize claim process using approved communications
• Monitor multiple promotions inboxes, responding promptly to enquiries from winners, clients and suppliers
• Liaise with suppliers and event partners to coordinate prizes fulfilment, delivery and all associated logistics
• Track fulfilment progress, maintaining accurate records and proactively following up to ensure key milestones and deadlines are met
• Securely handle confidential winner information, in line with data protection and confidentiality requirements
• Resolve fulfilment and prize-related queries efficiently, delivering a professional, positive experience throughout the winner journey
• Support winner draws, including setting up the data and running the draw and email send

What We're Looking For

• No prior agency experience necessary — this could suit a graduate, or someone with up to a year's experience in an account handling, client service, customer service or fulfilment role
• A genuine interest in digital marketing and client service
• Excellent manners and communication skills, comfortable dealing with clients, suppliers and members of the public by phone, email and text
• Highly organised, with a keen eye for detail, particularly when handling data and personal information
• Calm and professional under pressure when multitasking at speed. Especially when resolving queries on behalf of a winner or client
• A proactive, solutions-focused mindset, with the ambition to grow into an Account Manager role
• Comfortable using AI tools to work smarter and support the wider team
• Full right to work in the UK

The Offer

• The opportunity to grow into an Account Manager within a global B2B agency
• Exposure to international brands and complex digital campaigns
• Hands-on experience of a live, high-profile fulfilment programme from day one
• Training budget and development support to accelerate your progression
• Great team culture and agency offsite events
• 20 days' holiday plus bank holidays, increasing with service
• On-site parking

Location: Bournemouth (full-time office based)

Start Date: August 2026

Salary: £25,000 - £27,000

This is a great opportunity to start a career in Client Services with a team that believes in doing great work, supporting each other, and moving fast without the fluff.

We'd love to hear from you.