Bright Blue Day is looking for an ambitious Client Services Director to lead our Client Services function and play a key role in shaping the future of the agency.

Reporting directly to the Managing Directors, you'll be responsible for the growth, retention, and commercial performance of our key client accounts, while leading and developing a team of eight client services professionals from Account Executives through to Account Directors.

This is not a hands-on account delivery role. Your focus will be on building senior client relationships, developing people, driving commercial growth and creating the conditions for great work to happen.

As a member of the Leadership Team, you'll contribute to agency-wide decisions, helping shape our people, proposition, growth strategy and future direction.

Working across B2B clients in sectors including cybersecurity, financial services and insurance, you'll ensure our largest accounts continue to grow, deliver against agreed objectives and see bbd as a trusted strategic partner.

We're entering an exciting period of growth, transformation and AI adoption, and we're looking for someone who wants to play a meaningful role in shaping what comes next.

Key Responsibilities

• Lead, mentor and develop a Client Services team of nine people, spanning Account Executives through to Account Directors.
• Drive retention, growth and profitability across bbd’s key client accounts.
• Own the strategic oversight of Client Development Plans (CDPs) across our top accounts, ensuring clear growth opportunities and alignment between client goals and agency objectives.
• Build and maintain senior-level client relationships that extend beyond project delivery.
• Provide strategic guidance and commercial insight aligned to client objectives and bbd’s service offering.
• Act as the senior escalation point for key client opportunities and challenges.
• Contribute to agency strategy, growth initiatives and leadership team decision-making.
• Champion efficient ways of working, including the adoption of AI tools and technologies that enhance client service performance.

What We're Looking For

Essential Experience

• 5+ years' experience in a senior Client Services leadership role within a B2B marketing agency.
• Proven experience leading and developing teams across multiple levels of seniority, including Account Executives, Account Managers, Senior Account Managers and Account Directors.
• Experience managing and developing teams of at least 4+ direct reports, with responsibility for performance, progression and succession planning.
• Demonstrable experience leading teams through growth, change and evolving ways of working.
• Strong experience building and maintaining senior client relationships, including C-suite and executive stakeholders.
• Proven track record of retaining and growing strategic client accounts.
• Strong commercial understanding, including forecasting, profitability, account growth planning and revenue retention.
• Experience working with clients in sectors such as cybersecurity, technology, financial services or insurance.
• Experience contributing to agency leadership, business growth and strategic decision-making.
• Strong understanding of AI tools, platforms and emerging technologies that are transforming client services, agency operations and client engagement.

Personal Attributes

• Ambitious and motivated by helping shape the future direction of an agency.
• Excited by the opportunity to play a leadership role beyond the Client Services department.
• A natural coach and mentor who enjoys developing people at all stages of their careers.
• Commercially minded and comfortable balancing client, people and business priorities.
• Strategic, proactive and growth-focused.
• Curious, adaptable and open to new technologies and ways of working.
• Confident, influencing and building relationships at senior levels.
• Accountable, collaborative and aligned with a people-first culture.

Location & Travel

Based in Bournemouth and able to work from our office five days per week.

Willing and able to travel regularly within the UK and internationally, including America, when required.

£75k - £85k depending on experience and potential bonus growth options

We're looking for an Account Manager / Senior Account Manager to join our Client Services team, working on our principal account for one of the world's leading financial services brands.

You'll manage complex digital marketing projects for one of the world's leading financial services brands, building trusted client relationships and working with strategy, creative, production and development teams to deliver exceptional work.

Key Responsibilities

• Act as the day-to-day client lead across one of our principal accounts, building trusted relationships with multiple stakeholders.
• Manage the end-to-end delivery of digital marketing and web projects, from briefing through to launch.
• Coordinate multidisciplinary teams across strategy, creative, UX, content, production and development.
• Keep projects on track by managing scope, timelines, budgets, quality and risks.
• Translate client objectives into clear, actionable briefs that set teams up for success.
• Communicate proactively, managing expectations and ensuring clients and internal teams remain aligned throughout delivery.
• Balance multiple projects and priorities while maintaining exceptional attention to detail.
• Identify opportunities to add value, strengthen client relationships and support the continued growth of the account.
• Contribute to the commercial success of the account through effective planning, forecasting and project management.

What We're Looking For

• Previous agency experience of at least 2 years in an Account Manager or Senior Account Manager role.
• Experience delivering digital marketing and web projects from brief to launch.
• Strong client relationship and stakeholder management skills, with the confidence to build trust and challenge constructively where needed.
• Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously.
• Experience working with multidisciplinary teams across strategy, creative, content, production and development.
• A proactive, solutions-focused mindset, with excellent communication skills and exceptional attention to detail.
• Commercial awareness and a desire to identify opportunities that add value for clients and the agency.
• Comfortable working in a fast-paced, embedded client environment where priorities can evolve quickly.
• Full right to work in the UK.

The Offer

• Opportunity to work with a globally recognised financial services brand.
• Exposure to large-scale digital programmes across international markets.
• Collaborative, ambitious agency culture.
• Great progression path with ongoing training and professional development.
• 20 days holiday plus bank holidays, increasing with service.
• Enhanced maternity, paternity and compassionate leave.
• On-site parking.
• Regular team socials and events.

Location: Bournemouth (full-time office based)

Start Date: August 2026

This is a unique opportunity to take ownership within a flagship account and to build a long-term career in b2b digital marketing - with a team that believes in doing great work, supporting each other, and moving fast without the fluff.

We’d love to hear from you.

Looking for an opportunity to lead a global superbrand?

Bright Blue Day is looking for a Group Account Director to lead one of the agency's largest, longest-standing and most strategically important client relationships.

Our flagship fintech client has partnered with us for over 15 years and operates across multiple European markets. This role carries responsibility for one of the agency's largest revenue-generating accounts and forms a key part of the Client Services leadership structure.

You'll be responsible for the overall health, growth, commercial performance and delivery of the account, whilst leading a team and building senior client relationships across Europe.

What we're looking for

• Proven experience as an Account Director or Group Account Director
• Experience leading large digital programmes and complex client relationships
• Experience managing and developing teams (essential)
• Strong commercial awareness and account growth experience
• Confident working with senior and international stakeholders
• Excellent prioritisation and organisational skills
• Comfortable operating in a fast-paced environment with high volumes of work
• B2B marketing experience preferred
• Fintech or financial services experience advantageous

What you'll be doing

• Acting as the senior agency lead across the account
• Building and developing relationships with senior client stakeholders across Europe
• Owning account performance, growth, forecasting and profitability
• Leading strategic responses to briefs and identifying new opportunities
• Overseeing delivery across multiple workstreams, platforms and markets
• Driving operational excellence and continuous improvement
• Managing and developing a team of:
  • 2 Senior Account Managers
  • 2 Account Executives
  • Content Editors supporting the account
• Acting as the primary escalation point for both client and agency teams
• Reporting account performance, opportunities and risks to the agency leadership team

The Account

Our work includes:

• Managing digital platforms across multiple European markets
• Delivering strategic campaigns and activations
• Supporting major sponsorship programmes including FIFA World Cup and Olympic Games partnerships
• Building specialist digital platforms and experiences
• Providing ongoing digital support, optimisation and consultancy

Other Details

• Full-time, office-based role in Bournemouth
• Weekly or fortnightly travel to London, plus occasional European travel
• Salary from £65,000+ depending on experience
• Immediate start preferred