ProjectsTRANSFORMING CUSTOMER EXPERIENCES
After extensive market research and close collaboration with the team at Worldhost, we created a brand strategy built around the insight that good customer service is fundamental to the successful transformation of any business, regardless of scale or geographic location.
Promoting commercial & social growth
Services provided:
A brand narrative fit for a world-class training programme provider
A unique way of doing business makes for a compelling story
Worldhost’s future-looking, constantly evolving approach is what sets them apart. We developed a messaging framework centred around the delivery of memorable customer service. Not through generic check-box skills, but instead based on a solid foundation of cultural, operational and strategic behaviours.
A flexible visual identity rooted in the symbolism of hospitality
The image of open hands represents a welcome — it’s a universal symbol of respect and willingness to help. Our logo uses a contemporary, abstract interpretation of two cupped hands, representing both the human aspect of service and the collaborative nature of business.
A foundational set of tools to align everyone from sales teams to trainers
As the training provider for the London 2012 Olympics, the natural habitat of potential clients lies in the extended networks of the Worldhost team and their partners. We created a bespoke, customisable set of materials and assets which could be used to help create awareness, enable conversations and provide substantiation at every point of engagement.
Could you be our next client?
If you’ve seen something in our case studies that got you excited, made you want to learn more, or you’d just like to meet the team behind the work – let’s talk.
